User Survey Results

I don't know if any of you have had a chance to take a look at the "User Survey Results and Analysis" that Katelyn completed after conducting a survey in the month of August. The reason for the survey was, in her words, "to better understand the reasons that customers have for visiting St. Thomas Public Library, what services they engage in while at the library and lastly what role the library plays in customers' lives. I've been working my way through the lengthy but very interesting document and encourage you to do the same if you wish. It can be found in the T:\ drive, Common File "Library Revitalization - Survey Results".

Katelyn notes that one of the most striking findings in this report is that customers who indicated that their primary reason for a visit was because they were "interested in browsing, no plan before visit" also expressed the highest correlation with "Do or get what you need at the library then leave" as the best description of their library visits. This emphasizes the greater need for central and highly visual displays of high interest and popular materials so that people who are just browsing are able to identify something that "catches their eye".

The most common user categories derived from the reasons for visiting the library include: explorers who like to browse, leisure seekers who are at the library as a recreational activity, and lastly technology seekers who are using the computer or WIFI connection.

A Summer of Research

It's time to get the blog back on track after a...ummm... very long holiday. Rudi and I have both spoken to John Knox, the Architect who will be our Team Leader and have an initial meeting with him on Thursday afternoon.

As you know, Katelyn left us to go back to school on Friday but she left a wealth of information gathered during the three months she worked with us. She has organized it for us and we will be making use of it in a variety of ways as the project proceeds.

That's all for now but I'll be posting again SOON....promise!